Add a Feedback tab to your loyalty app. Members rate their visit with 1 to 5 stars and a comment, you decide what gets published – and customers who give 4 or 5 stars are invited to review you on Google.
How was your visit today? ★★★★★
A customer feedback system collects your customers’ opinions in one place, so you know what works and what to improve. In BonusQR it is built into the loyalty app your regulars already use.
Signed-in members open the Feedback tab, give 1 to 5 stars and can add a comment of up to 1,000 characters. Every entry is linked to the member’s account, so you know who it came from.
You choose which feedback appears on your public loyalty profile. Low ratings stay private, so you can fix a problem before it turns into a public review.
Happy customers move on to Google. Weaker ratings stay with you.
Customers who give 4 or 5 stars get a button to Google’s review form, with their comment copied and ready to paste.
A weaker rating lands in your admin, not on the internet – so you have time to fix the problem before it becomes a public review.
Publish the best feedback on your loyalty profile, hide the rest, or edit the wording shown – the original is kept.
Reward a customer’s first feedback with a coupon of your choice, sent to them by e-mail.
A few settings in the BonusQR admin. No forms to design.
Switch on feedback collection and a Feedback tab appears in your loyalty app.
With a linked Google profile, choose whether customers with 4 or 5 stars are asked to review you on Google.
Optionally pick a coupon that customers receive for their first feedback.
Done – members see the Feedback tab the next time they open your business in the app.
Every business learns something different. A few examples:
Feedback is linked to the customer’s account, so you can look at their visit history too.
Which drinks and pastries regulars rate best
How clients feel after a new stylist or service
Which dishes and moments of service stand out
Whether the morning queue puts customers off
What members think about classes and equipment
How easy it is to find what customers came for
★★★★★When a customer gives 4 or 5 stars, BonusQR copies their comment and offers a button to Google’s review form for your business. They paste the text, add the stars and publish – lower ratings stay with you.
Both collect opinions. Only one connects them to your customers and to Google.
What owners ask before switching it on.
They open the Feedback tab in your loyalty app, choose 1 to 5 stars and can add a comment of up to 1,000 characters. They need to be signed in, so every entry is linked to a member.
No. Feedback is stored with the customer’s account, so you know who wrote it. When you publish an entry, your profile shows the customer’s first name and photo.
No. Customers who give 4 or 5 stars get a button to Google’s review form. Their comment is copied, so they paste it, add the stars and publish it themselves.
They stay private in your admin. You decide which feedback, if any, is published on your loyalty profile.
Once per business every 30 days. Until then the Feedback tab simply thanks them.
Yes. Choose a coupon that customers receive by e-mail for their first feedback at your business.
You can publish or hide any entry, change the wording shown on your profile (the original is kept) or delete it.
Feedback collection is set up on the Basic plan.
Start with a free account and switch on feedback with the Basic plan.
