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4 types of loyalty: recognise and upgrade your customers
Your customers are not all loyal in the same way. The main types of customer loyalty often recogniz...
Your customers are not all loyal in the same way. The main types of customer loyalty often recogniz...
Your customers aren't losing interest in your rewards; they're just losing those flimsy paper cards...
Your customers' phones are already full of noise. Email waits in an inbox, social posts disappear, a...
Offering exclusive discounts to loyal shoppers increases customer retention and lifetime value beca...
Did you know that increasing your return customer rate by just 5% can boost your profits by up to 95...
76.8 out of 100 was the UK Customer Satisfaction Index score in January 2024, down from 78.1 in Janu...
A café membership programme is a structured scheme that gives regular customers guaranteed perks, e...
Did you know that the average customer retention rate for retailers has dropped to 63% in 2026? Whil...
You can have a customer smile, pay, and leave happy, then lose them anyway because nothing nudges th...
The highest-impact customer engagement activities you can run this quarter are: a personalised onbo...